RETURNS & complaints

For returns or complaints, use the forms below and follow our instructions in the document.

RETURns

f you want to return an order, use the given return form. Fill out the return form and email Customer Service at customerservice@lbrador.com.

L.Brador.com will then contact you with further information.

Download return form

complaint

If you want to return a faulty product, the specified complaint form must be used. Fill out the Complaint form and email your complaint notification to Customer Service at customerservice@lbrador.com. L.Brador.com will then contact you with further information.


In order for your complaint to be approved, the fault description must be stated on the Complaint form and a photo of the defective part/product must be attached to the complaint form. Complaints about goods must be made within a reasonable time from when you as a customer discovered, or should have discovered, the fault. As a starting point, LBrador.com gives you as a customer the right to advertise a product for 3 years.


Feel free to contact our Customer Service if you have questions about complaints at: customerservice@lbrador.com.

download complaint form